12 On Tindall Cancellation Policy

This Cancellation Policy applies to all reservations made directly with 12 On Tindall, McGregor. By confirming a booking, guests acknowledge and accept the terms outlined below.

1. Standard Cancellation Terms
    1.1 Cancellations More Than 30 Days Prior to Arrival
         Cancellations received more than 30 days (1 month) before the scheduled  arrival 

         date will qualify for a 100% refund of all accommodation charges paid.

   1.2 Cancellations 21–30 Days Prior to Arrival
        Cancellations received between 21 and 30 days (3 weeks) before arrival will qualify 

         for a 50% refund of the full accommodation amount.

   1.3 Cancellations 14–20 Days Prior to Arrival
        Cancellations received between 14 and 20 days (2 weeks) before arrival will incur a  

         100% cancellation fee. No refund will be issued.

   1.4 Cancellations Less Than 14 Days Prior to Arrival or No‑Show
        Cancellations received within 14 days of arrival, as well as no‑shows, will be charged 

          100% of the full booking value. No refund will be issued.

2. Amendments to Bookings

• Requests to amend booking dates are subject to availability and rate differences where applicable.
• Amendments requested within 14 days of arrival may be treated as a cancellation and re-booking, and cancellation fees may apply.
• Reductions in the length of stay after check‑in will not result in partial refunds.

3. Deposits & Payment Terms

• A 50% deposit is required to secure all reservations.
• The remaining balance is payable on or before arrival, depending on the payment method selected.
• Failure to pay the required deposit within the stipulated time-frame may result in automatic cancellation of the reservation.

4. Refund Processing & Administration Fees

• Approved refunds may be subject to a 5–10% administration fee to cover bank charges and processing costs.
• Refunds will be processed within 7–14 working days from the date of approval.

5. Early Departure

• Guests who depart earlier than the confirmed check‑out date will remain liable for the full value of the original booking.
• No refunds will be issued for unused nights or services.

6. Third‑Party Bookings (Booking.com, LekkeSlaap, etc.)

• Reservations made through Booking.com, LekkeSlaap, Airbnb, or any other third‑party platform are governed by the cancellation policy stated on that platform.
• 12 On Tindall is not authorised to override or amend third‑party cancellation terms.
• Guests must refer directly to the platform used for booking modifications or cancellations.

7. General Conditions

• Check‑in: From 14:00 (late check‑ins by prior arrangement).
• Check‑out: By 10:00 unless otherwise agreed.
• No smoking is permitted inside the rooms or indoor areas.
• No parties or disruptive behaviour is permitted on the premises.
• Guests enter the property at their own risk. Management is not liable for loss, theft, injury, or damage to personal property.